审查和NBME要求

Set up your computer for检查andNBMEexams

It is recommended that you get your computer ready for taking an Exam. You will want to minimize common issues prior to every exam. McGovern Medical School IT (MSIT) recommends that you do the following.

• Run all the security patches update. Some students on an exam restart, have gotten hung up on a system update that cannot be canceled. Make sure your computer is up to date. To updateclickhere.<<安全补丁>>
• 重新启动计算机。我们发现，大多数学生甚至几个月甚至几个月都不会重新启动计算机。每周至少重新启动一次计算机很重要。大多数考试问题已通过计算机重新启动解决。
• Update to the latest exam software. Have the latest update installed for your exam software. If there is a new update, it will notify you upon launch.
• Prohibited applications must be closed. These include apps like Spotify, screen/image capture, video recorder, cloud services, Citrix Receiver, any email applications, etc. To close applications for PC clickhere;or Mac clickhere..
• 建议使用Windows Defender防病毒软件。暂时禁用其他防病毒程序，例如McAfee，Norton等。如果McAfee安装在计算机上，则应卸载它或暂时禁用它。禁用或卸载clickhere.
• ExamSoft Password Reset.如果您丢失或忘记密码，请转到https://examsoft.com/uthmed单击“丢失的学生ID或密码？”
• Run the practice exam. The most important thing you want to do is run the Examplify practice exam and NBME Workstation Certification. NBME clickhereand ExamSoft click here.

For any issues that are not resolved by the above steps, please go to the一般故障排除指南和信息或提交ServiceNow事件:https://uthealth.service-now.com/uthealth

一般故障排除指南和信息

• NBME工作站认证
  • Troubleshooting Guide (Windows)
  • 故障排除指南（MAC）
  • 卸载and Reinstall Citrix Receiver (Mac)
  • 最常见的问题（MAC）
• 考试/审查最佳实践
  • Freezes Up During The Exam
  • 故障排除指南
• Disable McAfee Anitvirus
• 卸载Antivirus Software
• 卸载Windows 10中的程序
• 安全Patches Update

NBME工作站认证

Confirm that your laptop is compatible with NBME Secure Browser before the exam day.

• Go tohttp://wbt.nbme.org/exam并按照屏幕上的说明下载安全浏览器。
• On the Mac, your system preferences must be set to allow for the download of applications from “Anywhere”: Apple menu | System Preferences | Security & Privacy | General
• Close out all browsers (IE, Chrome, FireFox, Safari, etc.) once the download is complete.
• 重新启动您的（PC/Mac）笔记本电脑 - 最近运行的应用程序在关闭后并不总是清理自己，并且倾向于在内存中运行流程。NBME安全浏览器可以标记其中一些过程。对于Mac，请取消选中“重新登录时重新打开窗口”。
• 在启动安全浏览器之前，您必须退出以下任何类型的程序：
  • Cloud Services (Dropbox and Google Drive)
  • 即时通讯
  • Webcam/Recorder Software (Panopto must be uninstalled)To uninstall clickhere.
  • Screen/Image Capture Programs (Snagit, Snipping Tool, Greenshot etc.)
  • 通信平台（Skype）
  • To close programs for PC clickhereor Mac clickhere.
• 运行安全的浏览器。使用“工作站Certification”
• ChooseExaminee Personal Laptop Certificationand proceed to the sample test. If you receive the following error message, please submit a ServiceNow incident:https://uthealth.service-now.com/uthealth

NBME故障排除指南（Windows）

Problem 1: Prohibited applications detected as still running

The NBME secure browser will detect if an examinee is running a program capable of recording or

communicating exam content. Detection of any prohibited software will block the examinee’s access to the exam until all prohibited services have been closed.Proctor monitor will display programs running on the NMBE panel for each student.

1. 按 ”Ctrl+Alt+Delete”on the keyboard > clickStart Task Manager
2. Click the过程tab > select the prohibited running process from the list > Click结束过程禁用该过程。

Problem 2: Computer Freeze

Do not “End” the exam. Restarting the browser should fix this problem. Exit the NBME Secure browser by pressing “Ctrl+Shift+Q”，然后重新启动考试。

NBME Troubleshooting Guide (Mac):

Please quit all applications like Spotify, screen capture, video recorder, cloud services, any email applications, and the browser after you have downloaded the Secure Browser from the NBME site. You will need to do this prior to every exam.

GoPro – If GoPro is installed on your computer, it must be uninstalled.

• 删除并删除GOPRO应用程序
• 重新启动您的机器
  
• 图像捕获扩展 - 最常见的问题是运行NBME认为正在捕获图像的过程称为图像捕获扩展。以下是解决图像捕获扩展或屏幕捕获过程的步骤。
  1. Run the Activity Monitor application located in your Applications folder inside the Utilities folder, or search spotlight and type in Activity Monitor and press Return.
     
  2. Look for Image Capture Extension or Screen Capture in the list of process names.
  3. 如果发现运行,use the force quit feature in Activity Monitor to end the process (the X icon in the upper left of the monitor).
     
     **检查以确保不再运行图像捕获扩展名**
     
  4. If the Image Capture Extension does not force quit and still exists under Process Names, restart the computer and make sure to uncheck Reopen windows when logging back in.
  5. 启动安全浏览器
     
• NBME Most Common Known Issue (Mac)
  安全问题：“允许应用程序下载”
  Solution:
  在“常规”标签下：
  Service Records: caused by CitrixSolution: Uninstall “Citrix” and restart the computer. To uninstall Citrix, go to Citrix Receiver website:https://www.citrix.com/downloads/citrix-receiver/mac/receiver-for-mac-latest.html下载安装程序。运行安装程序后，它将为您提供安装或卸载Citrix的选项。考试后，学生可以使用相同的文件安装。
  Image Capture Extension: caused by photo, video, iPhone/iPad sync app Known app: GoPro, iPhoto Potential app: Media card in a card reader, Bluetooth try to sync with device Solution:
• 可以通过重新启动计算机来解决iPhoto。
• GoPro需要卸载，然后重新启动计算机。
• Remove the media card from the reader
• 禁用蓝牙考试/审查最佳实践
• If you need to download and install a new copy of Examplify, go to https://examsoft.com/uthmed our institution ID is “uthmed”.
• 重新启动您的（PC/Mac）笔记本电脑 - 最近运行的应用程序在关闭后并不总是清理自己，并且倾向于在内存中运行流程。Some of these processes could make the computer hang during Examplify starting up. *For Macs, uncheck “Reopen windows when logging back in.”*
• Take the “Sample ExamSoft Exam” before the exam day. Complete the sample test and upload the exam.
• Prior to launching Examplify, you must temporarily disable any of the following types of antivirus programs like McAfee, Norton, etc. If McAfee is on your computer, click hereto disable or click hereto uninstall.
• Please download your exam files before the day of your exams.

If you are having an审查和需要帮助, please go to General Troubleshooting指导and Information或提交ServiceNow事件:https://uthealth.service-now.com/uthealth

检查故障排除指南

Problem 1: Forgotten ID or Password Student forgot ID

• ID is the UTHealth User ID
• 名字的第一字母 +姓氏和可能的数字
• 例子：jnguyen2ordsmith4
  Student forgot Password
• Go to https://examsoft.com/uthmed
• Click onLost Student ID or Password?
• 重置密码的链接将发送到学生的Uthealth电子邮件帐户
  Problem 2: WARNING Message for Antivirus Software
  Antivirus programs can sometimes interfere with Examplify. Students have been instructed to disable their antivirus program during the exam temporarily.
  问题3：无法开始考试学生可能需要在尝试重新开放考试时输入简历代码
• Do NOT use the code provided on the screen.
• 正确的代码将在幻灯片上使用考试密码提供。Problem4: Computer Freeze
• Do NOT exit the exam.
• Turn off the computer — press & hold the power button for about 10 seconds.
• 重新启动计算机。
• When the ‘Resume Exam’ window appears, select the “Resume” button.
• 可以提示学生获得简历代码。
• Do NOT use the code provided on the screen.

正确的代码将在幻灯片上使用考试密码提供。

检查Freezes Up During The Exam

If your Examplify freezes up during the exam, please follow these steps.

1. DO NOT exit the exam.
2. 执行hard restart通过按下电源按钮，请至少等待5秒钟，直到您关闭计算机电源，然后再次按下电源按钮重新电源。
   
3. If prompted, log back into your OS desktop profile, and let the Examplify exam start its recovery process. If the Examplify exam does not start, then start it manually by double-clicking on the Examplify software icon located in task bar, desktop area, Programs/Apps folder (Windows), or Applications folder (Mac OS).
4. 提示时，单击“返回考试”按钮以重返考试。

笔记：如果需要简历代码，请输入Proctor提供给您的代码。简历代码很敏感，因此要小心，否则您可能必须重复步骤1至4。

卸载McAfee Antivirus clickhere.

Disable McAfee Antivirus

1. Right-click the McAfee icon at the bottom-right corner of Windows Desktop.
   
2. Select更改设置>实时扫描from the menu.
   
3. 在实时扫描状态窗口中，单击关闭按钮。
4. Now specify when Real-Time Scanning will be resumed. It is recommended to select当我重新启动电脑时from the drop-down menu. Click on theTurn offbutton to confirm your selection.

McAfee AntiVirus has now been successfully disabled until the next computer restart.

卸载Windows 10中的程序

Panopto – You must uninstall it. It cannot be disabled in Task Manager.

1. Search forControl Panel使用搜索框并在搜索结果中看到它时单击它。
   
2. EnsureView byis set toCategory在顶部。然后，查找并单击说明的选项卸载程序. It will let you remove programs from your computer.
   
3. 在下面的屏幕上，您将看到计算机上安装的所有软件的列表。Find Panopto in the list, click on it, and then select卸载从顶部菜单栏。
   
4. The standard uninstallation wizard will launch and follow on the screen until the program is fully removed from your computer.
5. When the software is uninstalled, restart the computer.

卸载Windows 10中的防病毒软件

To find and卸载防病毒软件from your computer follow these steps below.

1. Search forControl Panel使用搜索框并在搜索结果中看到它时单击它。
2. EnsureView byis set toCategory在顶部。然后，查找并单击说明的选项卸载程序. It will let you remove programs from your computer.
3. 在下面的屏幕上，您将看到计算机上安装的所有软件的列表。在列表中查找防病毒软件，单击它，然后选择卸载从顶部菜单栏。
4. 标准的卸载向导将启动。按照屏幕上的说明，直到将软件完全从计算机中删除为止。
5. When the software is uninstalled, restart the computer.

安全Patches Update

安全patch updates occur frequently. You should keep your computer up to date.

Windows更新

1. 选择Start (Windows) button from the bottom-left corner.
2. 转到设置图标。
3. 选择Updateand安全.
4. ChooseWindows Updatetab in the sidebar (Circular arrows)
5. 选择检查更新. If there is an available更新, it will begin downloading automatically.

Mac Updates

1. OpenSoftware Updateby clicking theSystem Preferences码头中的图标。
2. SelectSoftware Update.
3. ClickUpdate Now.
4. You will now connect to Apple’s website and retrieve the latest updates. You will see a list of updates. Check the items you wish to install and click Install.
5. If asked to accept a software license agreement, read the agreement and clickAccept.
6. 有时，新组件会要求您重新启动计算机。如果是这样，您会看到一个重新开始按钮。
7. Save your work and close any open programs before clicking重新开始.

卸载and Reinstall Citrix Receiver (Mac)

Citrix接收器 - 如果安装在计算机上，则必须卸载它。

1. 打开用于安装Citrix的下载的DMG文件。要下载Citrix接收器安装文件：https://www.citrix.com/downloads/citrix-receiver/mac/receiver-for-mac-latest.html
2. Double click on the dmg file, and select Uninstall Citrix Receiver.
   
3. 单击打开
4. Click Continue
5. Enter your computer password.
6. A confirmation will appear that it has been uninstalled.
7. To reinstall Citrix, double click on the dmg and select Install Citrix Receiver and follow the short installation steps. Please make sure to uninstall Citrix before every exam.