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保持联系

Work closely with your team to ensure continued engagement and that the team feels connected to each other, you and the mission of the department.

个人员工会议

Kick Off to Working Virtually Meeting

This is an opportunity to talk with your employee to help them feel comfortable during this unique time. Below are a few items you may want to consider during this initial meeting.

  • Understand if the employee has have ever worked in a virtual environment
  • What does the employee see as possible challenges?
  • 查看白天进行交流的最佳方法,以使你们俩都感到联系
  • 他们使用所需的技术很舒服吗?
  • 这是员工学习新技能的时候,有助于提高其表现。要求员工在LinkedIn学习中查看各种课程,并在他们想学习的下一个会议技能中与您分享(考虑创建学习计划)

每日触摸基础

保持简短而甜蜜!触摸基础可以像快速的Skype消息,文本或电子邮件一样简单。它不需要正式。人们会欣赏快速接触基础。

Weekly, Bi-Weekly or Monthly One-on-one Meetings

It is important to continue the standing one-on-one meetings you have with your team members. Consistency is important during this time as it provides a sense of normalcy during these challenging times

团队会议

团队拥挤

这些是快速的高级会议来聚集团队

  • 通常,整个星期安排的简短会议以确保每个人都对齐
  • How often to schedule will depend on the needs of the team. If in a time of consistent change, daily may be needed. If mainly a time to stay connected for quick updates, possibly two to three times a week may be needed

标准团队会议

Maintaining your normal weekly or bi-weekly meetings will be important in helping things feel as normal as possible for your team. Things to consider discussing:

  • 总部更新。不要忘记,人们经常通过在办公室中发现有关部门中发生的会议,一般更新或新事物的信息。没有什么太小了,人们想听听正在发生的事情
  • 让团队四处讨论一些好/新事件,以专业或个人进行破坏
  • Ask the team for their suggestions on possible continuous improvement projects. This allows you to assign groups of people to work together on a unified goal
  • 要求团队成员对主题进行研究,并分享团队感兴趣的信beplay苹果手机能用吗息,并要求他们与小组分享

参与触摸base

安排时间来玩得开心!当事情压力很大时,一个团队的乐趣将是一个很好的逃脱压力

    • 虚拟茶的时间:快速电话会议,员工将在轻松的环境中坐在那里(最好是喝咖啡或茶),只谈论任何事情。
    • Weekly Children or Pet sharing chain: Very simple email sent to those on your team with a fun photo of you and your children/pets and invite others to share.
    • DIY Craft Challenge: 30-minute surprise activity you can play with your team. Have everyone build anything from materials in their general area and then share during video chat or by email.
    • Recipe Roundup: Have your team share a favorite recipe with the group. If someone in the group makes it, they can share pictures and leave a nice review and share with the team.

有关更多好主意,请查看参与部分!

Communication Best Practices

WHAT TOOLS SHOULD I USE

  • 有几种工具可以帮助沟通机会,例如电子邮件,电话,文本消息传递,即时消息,视频会议和文档共享。
  • 确保所有远程员工都有相同的下载程序,并且能够有效地使用它们。Refer to Technology section for additional information.

KEEP IT PREDICTABLE & CONSISTENT

为了防止远程焦虑,请阐明如何以及何时传达信息。您可能会问自己:“我们什么时候使用即时消息?为什么我们写电子邮件?我们什么时候拿起电话?”

E-mails are good for sending information,but not for collaboration.

Text/Instant Messaging is for immediate action.

如果主题需要清晰和敏感性,或者从充满活力的思想交流中受益,请直接致电。

视频会议是用来帮助人们保持反对nected; there is no replacement for face-to-face interaction. This will help your team feel more connected to colleagues in a more intentional, human way.

使用签到或报告模板来保持团队的一致性。

  • 示例:5-15报告 - 每周,一个团队中的每个人都在发送给经理的模板报告中花费15分钟的时间写反馈。经理需要五分钟的时间来阅读和回复每份报告,并为15分钟的时间编写了自己的经理反馈。

下载5-15报告

HAVE A CLEAR MESSAGE

语境:

当您进行数字交流时,提供足够的上下文来确保您的消息已知。当仅回答“是”问题或提供很少的信息时,缺乏详细说明可能会使人感到您不关心这个问题或导致他们不关心您提出的问题。

Not Concise

因此,我在想,也许我们可以尝试在中午十二点开会,而不是下午5:00参加我们的每周会议。我计划下午在家工作,我认为这可能会更容易。你怎么看?

简洁的

我想从现在开始从家开始工作。您可以将我们的每周会议时间从下午5点更改为下午12点吗?

CONTINUE CASUAL COMMUNICATION HABITS

If you normally catch up with colleagues in person before a big meeting, do the same before dialing in to a group conference call when everyone is remote. If you normally chat with your admin assistant first thing in the morning, do the same remotely by instant messaging. Even when at home, you should confirm receipt of messages and check in with people when you start your day and end your day. Try to follow the same rituals and habits to maintain relationships and a sense of normalcy.

BE MINDFUL OF DIFFERENT HOME SITUATIONS

Remind the team that everyone’s situation is different. Encourage each person to take a minute to show the team his or her home workspace and share some personal context (e.g., barking dogs, children running around, sharing a workspace with a roommate, being isolated and alone, etc.). This context can help others be more sensitive to each other’s constraints and lessen the ambiguity about what it means to work in a remote team, as well as break down biases and assumptions.

保持沟通积极

Avoid 改用
必须 需要
Required Strongly recommend
我被迫 我选择
That will never work 让我们看一下我们的替代方案
We will not be able to… 我们将能够一次……
那不是我的问题 I think you should talk to … instead
我无能为力 I’m a bit stuck, can you help me find other options?
You should have... That didn’t work - here is what I recommend for next time...
我没有时间 I will be able to get this to you by...
I assumed that... Could you clarify for me please?
Stuck at home Safe at home
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